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Using Emotional Intelligence at Work


A developed emotional intelligence has been recognised as essential for success and satisfaction at work. The ability to recognise and handle emotions in yourself and others enables you to develop the resilience to respond productively in the face of challenges such as dealing with stress, managing change, acting assertively or dealing with difficult behaviour.


This session will provide participants with the opportunity to:


> Find out what is meant by the term, ‘emotional intelligence’;

> Explore how the use of emotional intelligence can help in your role at work;

> Review your own use and development of emotional intelligence with your colleagues;

> Make plans for developing your use of emotional intelligence at work.


The session is for anyone who wishes to develop their use of emotional intelligence in order to be more effective at work and get more satisfaction from work.